D-GATE / INFORMATION
PRIVACY POLICY
This Privacy Policy explains how D-GATE handles personal information and other information provided through inquiries, quotations, projects, and related business communications.
DATA CONTROLLER / BUSINESS OPERATOR
D-GATE is operated by:
Ryota Suematsu / 末松 良太
3-20-18 Okada, Suzuka, Mie 513-0027, Japan
Email:
suematsu@dgate.jp
For transaction-specific seller information, please refer to the Legal / Seller Information page and the applicable quotation or invoice.
INFORMATION WE MAY HANDLE
Depending on the inquiry or project, D-GATE may handle information such as:
- company or business name
- contact name
- email address and other business contact information
- country or region
- company website
- inquiry details
- vehicle identification information
- model codes, frame numbers, VIN-related information, specifications, and part numbers
- product information
- photographs
- technical documents
- source files
- product data
- research materials
- quotations
- approvals and project instructions
- payment and transaction records
- deliverables
- correction or support requests
- communications relating to the project
D-GATE asks customers not to send passwords, complete payment-card information, government identification documents, or other personal information that is not reasonably necessary for the inquiry or project.
Where vehicle or part identification information is sufficient for the work, customers should avoid including unrelated personal information about the vehicle owner or other individuals.
PURPOSES OF USE
D-GATE may use information as reasonably necessary to:
- review and respond to inquiries
- determine whether a request is within D-GATE's service scope
- prepare quotations
- confirm project requirements
- perform the agreed services
- communicate with customers
- deliver project results
- process corrections and additional work
- maintain business and transaction records
- process payments and confirm payment status
- prevent fraud, abuse, or unauthorized activity
- respond to disputes or legal claims
- comply with accounting, tax, legal, or regulatory obligations
- protect the rights, property, security, and legitimate business interests of D-GATE and its customers
D-GATE does not use customer information for unrelated purposes beyond what is reasonably necessary for the purposes described above, except where permitted or required by applicable law.
WEBSITE AND EMAIL
The D-GATE website is currently a static website.
D-GATE does not currently use advertising or analytics tools for visitor tracking on the public website.
Clicking an email contact link may open the visitor's own email application. No inquiry information is automatically sent to D-GATE simply by opening the link.
D-GATE may use external hosting, infrastructure, security, email, and other operational service providers.
These providers may process technical information, contact information, or other information reasonably necessary to provide their services.
The public website does not itself collect complete payment-card details.
If a third-party payment provider is used for a transaction, payment information is processed according to the applicable provider's terms and privacy practices.
CONFIDENTIALITY AND USE OF CUSTOMER MATERIALS
Non-public product information, pricing information, unreleased product information, technical documents, customer data, and other customer-specific materials are used for the agreed work and related project administration.
D-GATE does not sell customers' personal information.
Customer-specific confidential materials are not intentionally reused as another customer's deliverable.
D-GATE limits the use and disclosure of customer information to what is reasonably necessary for the agreed work, business administration, legal compliance, security, and other purposes described in this Privacy Policy.
SERVICE PROVIDERS AND THIRD-PARTY SHARING
D-GATE may use service providers that are reasonably necessary to operate the business or perform the agreed work.
These may include providers of:
- website hosting and security
- business email
- payment processing
- file storage or document processing
- business administration
- professional or legal advice
- other operational services reasonably required for the project
Information provided to such services will be limited, where reasonably practicable, to what is necessary for the relevant purpose.
For research projects, D-GATE may also contact manufacturers, distributors, dealers, specialist businesses, sellers, or other relevant sources where an inquiry is reasonably necessary to perform the agreed research.
In such cases, D-GATE will normally avoid disclosing customer-confidential information that is not necessary for the inquiry.
Information may also be disclosed where required by applicable law, a court, regulatory authority, law-enforcement authority, or other competent authority.
INTERNATIONAL PROCESSING
Some service providers used by D-GATE may process or store information outside Japan.
Where personal information is handled outside Japan, D-GATE will take reasonable measures appropriate to the nature of the information and the applicable legal requirements.
The location and handling arrangements of external service providers may change over time according to those providers' infrastructure and service arrangements.
DATA RETENTION
D-GATE retains information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- performing and administering the project
- maintaining necessary transaction and project records
- handling corrections, disputes, or follow-up matters
- fraud prevention and security
- accounting and tax requirements
- compliance with applicable legal obligations
- establishment, exercise, or defense of legal claims
Different types of information may therefore be retained for different periods.
When information is no longer reasonably required for these purposes, D-GATE may delete, anonymize, or minimize it as appropriate.
D-GATE does not guarantee indefinite storage of customer files, working files, source materials, or delivered files.
Customers are responsible for retaining their own copies of final deliverables and any materials they may need in the future.
DATA SECURITY
D-GATE takes reasonable organizational and technical measures appropriate to the nature of the information handled.
Measures may include, as appropriate:
- limiting access to information
- limiting the amount of information collected or retained
- using account and access controls
- using reputable service providers
- limiting disclosure to information reasonably necessary for the relevant task
- reviewing information-handling practices when appropriate
No method of electronic storage, internet transmission, or electronic communication can be guaranteed to be completely secure.
ACCURACY OF CUSTOMER-PROVIDED INFORMATION
Customers are responsible for providing reasonably accurate information necessary for the requested work.
If information is incorrect, incomplete, outdated, or inconsistent, D-GATE may request clarification or additional information.
Corrections to customer-provided information may affect the scope, schedule, or result of the relevant project.
PRIVACY REQUESTS
Requests concerning personal information may be sent to:
suematsu@dgate.jp
Depending on applicable law and the circumstances of the request, a person may request access to, correction of, deletion of, restriction of, or cessation of use of personal information, or may exercise other rights available under applicable law.
D-GATE may request information reasonably necessary to verify the identity of the person making the request and to identify the relevant records.
Requests will be reviewed and handled in accordance with applicable law.
Certain information may need to be retained despite a deletion request where retention is required or permitted for legal, accounting, tax, security, dispute-resolution, or other legitimate purposes.
CHANGES TO THIS PRIVACY POLICY
D-GATE may update this Privacy Policy when business practices, service providers, legal requirements, or the handling of information materially changes.
The current version published on the D-GATE website will apply from its stated effective date.
CONTACT
For privacy questions or requests, please contact:
Ryota Suematsu / 末松 良太
suematsu@dgate.jp