Legal / Seller Information

Website Operator

Brand / Service Name

D-GATE

Operator / Responsible Person

Ryota Suematsu / 末松 良太

Location

Suzuka, Mie, Japan

Email

suematsu@dgate.jp

Seller Information

Seller / Responsible Person

Ryota Suematsu / 末松 良太

Postal Address

3-20-18 Okada, Suzuka, Mie 513-0027, Japan

Telephone Number

The telephone number will be provided without delay upon request.

Please contact suematsu@dgate.jp.

Prices and Additional Charges

Indicative service prices are shown on the relevant service pages, generally in U.S. dollars.

The final quotation will state the total service price, applicable taxes, and any approved external or additional costs before payment.

Quoted prices apply only to the agreed scope of work.

Additional questions, additional pages, additional products, vehicles, specifications, data, source materials, delivery formats, translation, or other work outside the agreed scope may require a separate quotation and additional payment.

Additional work will be carried out only after the additional scope and charges have been agreed.

Payment

Paid D-GATE services require 100% payment in advance.

Work begins after payment has been received, the scope of work has been agreed, and the materials and information required to perform the work have been received.

Available payment methods and any project-specific payment information will be stated in the quotation or invoice.

Fees charged by the customer's bank, card issuer, payment provider, or other payment service are subject to the terms of the selected payment method.

Delivery

D-GATE provides digital services and digital deliverables.

Depending on the project, deliverables may include PDFs, research reports, structured data, Excel or CSV files, or other agreed digital formats.

No physical shipping is included in the standard services.

The expected delivery date or working period will be stated or agreed for each project.

Delivery timing may change if required information is missing, customer confirmation is delayed, or responses from manufacturers, sellers, or other third parties are required.

Where required information is missing, D-GATE may pause the work and the delivery schedule until the necessary information is received.

Cancellations and Refunds

If the customer cancels before work begins, fees for work that has not been performed will be refunded.

Any external cost that has already been incurred and cannot reasonably be cancelled or recovered may be deducted from the refund.

If the customer cancels after work has begun, fees corresponding to work already performed and non-recoverable external costs are not refundable.

Where a clearly identifiable portion of the agreed work has not yet been performed, D-GATE will review the work completed up to that point and settle the unperformed portion accordingly.

If D-GATE is unable, for reasons attributable to D-GATE, to perform all or part of the agreed work, D-GATE will generally refund the amount corresponding to the unperformed portion.

For research services, a result stating that information could not be confirmed, that sources conflict, that conditions are missing, or that additional information is required does not by itself constitute non-performance where the agreed research has been properly carried out.

Project-Specific Conditions

The detailed scope, deliverables, exclusions, price, expected delivery period, and any approved external costs for an individual project will be stated in the applicable quotation, invoice, order details, or other written agreement.

If individually agreed project terms differ from the general Commercial Terms, the individually agreed terms for that project will apply.

Commercial Terms

Further conditions regarding scope, payment, additional work, corrections, cancellations, refunds, third-party information, rights, responsibility, and other transaction matters are set out in the Commercial Terms.

Please review the Commercial Terms together with the applicable quotation before placing an order.

Contact

For questions regarding a quotation, order, cancellation, correction, or other transaction matter, please contact:

suematsu@dgate.jp

Where possible, include the project name or other information that allows the relevant project to be identified.

Do not send credit-card numbers or other sensitive payment credentials by email.